Shipping policy

At Reaper’s Harvest, we strive to provide fast and reliable shipping for all of our customers. Below are the details of our shipping policy to ensure that you have a smooth and satisfactory shopping experience.

1. Processing Time

  • All orders on in-stock items are processed within 1-5 business days of placing the order.

  • Orders of custom or out of stock items can take longer to process & ship as the items need to be made first.

  • You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Rates

  • Shipping fees are calculated at checkout based on your delivery address and the weight/size of the items in your cart.

  • We offer standard, expedited, and international shipping options. The available options will be displayed during the checkout process.

  • For international orders, please note that shipping rates may vary based on your location and the delivery method selected.

3. Delivery Times

  • Domestic Orders (within the U.S.): Delivery usually takes between 5-7 business days for standard shipping. Expedited shipping may take 2-3 business days.

  • International Orders: Delivery times can range from 7-21 business days depending on your location, shipping method, and customs processing.

  • Please note that some international orders may experience delays due to customs, weather, or other factors beyond our control.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment through the carrier’s website.

  • If you have not received your tracking information within 3 business days, please feel free to reach out to us at Tbrown@darkersideofhalloween.com for assistance.

5. Shipping Restrictions

  • Currently, we ship to most countries worldwide. However, there may be certain regions where we do not offer shipping services.

  • We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

  • For some countries, customs regulations or restrictions may apply, and additional fees (such as customs duties or taxes) may be required. These fees are the responsibility of the customer.

6. Shipping Insurance

  • While we take every care to ensure your package arrives safely, we highly recommend opting for shipping insurance for high-value orders. This will protect your order in case of damage or loss during transit.

  • You can select this option at checkout if desired.

7. Missing or Damaged Items

  • If your order arrives damaged or if you did not receive your order, please contact us immediately at Tbrown@darkersideofhalloween.com. We will resolve the issue as quickly as possible.

  • Please keep all original packaging and provide photos of any damages or issues so we can assist you more effectively.

8. Address Accuracy

  • Please double-check your shipping address before completing your order. We are not responsible for any delays or lost packages due to incorrect address details.

  • If there is an error in your shipping address, contact us as soon as possible, and we will do our best to make corrections before the package ships.

9. Free Shipping Offers

  • From time to time, we may offer promotions with free shipping. These offers are usually limited-time deals or are subject to certain conditions, such as a minimum order value. Be sure to check our promotions for more information.

10. Contact Us

  • If you have any further questions about shipping, please feel free to contact us at Tbrown@darkersideofhalloween.com. Our customer service team is here to help!